Shipping policy

Shipping Costs: Shipping costs are calculated at checkout based on the dimensions, destination, and weight of the package. Free shipping may be available on orders over a certain amount.
Shipping Times: Standard shipping typically takes 3-5 business days within Australia. Express shipping options are available for faster delivery.
Tracking: Once your order is fulfilled, you will receive an email notification with your tracking number. Please ensure that our email address is not blocked and check your junk mail folder if you do not receive this notification.
Lost or Damaged Packages: If your package is lost or damaged in transit, please contact the carrier immediately and file a claim if necessary. Also, contact us within 24 hours to inform us of the issue. We will assist you as much as possible, but we are not responsible for lost or damaged packages.
Returns and Refunds: Due to the custom nature of our products, returns and refunds are not typically available. If there is a problem with your order, please contact us within 24 hours of receipt to discuss possible resolutions.
Cancellations: If you need to cancel your order, please contact us before your order is fulfilled. Once the order has been processed and shipped, cancellations are not possible.